Asked Questions

What is your fee and how do we pay for it?

There are no up-front fees or obligation to receive your refund analysis. Once engaged to recover your refunds, our fee is 25%, with no hidden costs. You will never come out of pocket to pay our fee. We’re paid only as you receive your refund checks. Our fee includes preparation of your claims by a professional CPA or tax attorney who is experienced in qualifying, substantiating, calculating, and claiming ERC refunds.

Can I earn more cash while awaiting my refund?

Refer your friends to us and you can earn even more money for every successfully qualified application.

How is ERC different from Paycheck Protection Program (PPP)?

PPP was heavily marketed by the SBA, while ERC is claimed directly through the US Treasury. Along with our strategic partners, it’s our mission to educate you and obtain for your business the payroll tax refund that it’s entitled to.

Why haven't I heard about ERC before?

PPP was heavily marketed by the SBA, while ERC is claimed directly through the US Treasury. Along with our bank partners, it’s our mission to educate you and obtain for your business the payroll tax refund that it’s entitled to.

What if we wait to claim ERC?

Time is of the essence as the program has technically expired. The time to claim the refund is running out. Don’t delay!

My business was profitable or deemed essential, can I still qualify?

Absolutely! Both Essential and Non-essential businesses alike can qualify, and a decline in revenue is not required. Many of our clients even had increases in sales, but still experienced disruptions or were negatively impacted.

What is Employee Retention Credit (ERC)?

ERC is a refundable payroll tax credit. Born out of the same CARES Act as PPP, its aim is to provide economic relief for small and medium businesses who retained employees during the COVID-19 pandemic. Initially, eligible employers could only take either PPP, or ERC. In 2021, as part of the Consolidated Appropriations Act, Congress amended this provision, allowing businesses to apply for both.

How do I know if my business qualifies?

The IRS expects 70-80% of SMBs are good candidates for taking the ERC. If your business experienced disruptions to commerce, travel, or group meetings due to a government order, it might qualify! This includes supply chain disruptions, price increases, reduced hours, reduction in goods or services offered, were unable to travel, or attend conventions. Talk to one of our Refund Specialists to find out more.

Do I have to pay this back?

Unlike PPP, this is not a loan. It's money for your business, and it's up to you how you use it.

How long will it take to get my refund?

As of 2022, IRS processing times for receiving your business’ refund check from the US Treasury is on average 4.5 months.

How is the refund calculated?

Determining the proper amount of a refund is a complex accounting process. Although these are payroll tax credits, what you’ve paid in payroll tax has no bearing on your ERC calculations. The refunds are based on many factors including qualifying quarters, number of employees, hours worked, wages paid and if applicable, PPP loans, group health premiums and participation in other government programs to name a few.

But I have been told my business does not qualify.

Our customers have recovered over $1 billion dollars in refunds for qualified businesses—sometimes for companies that were previously told they did not qualify. It won’t cost you a penny to see how much your company may recover.

What should I expect after the application is submit to IRS?

Due to the Employee Retention Credit, the IRS is currently working through a backlog of amended Form 941 filings. This means you could experience an extended wait time before you receive your refunds. Average wait times vary, often taking 5-8 months for new applications.

How do I check the status of my ERC refund?

To check the status of your refund, you can call the IRS directly at (877) 777-4778. You can also always reach out to your Customer Service Champion for any updates throughout your refund process.

Why do I need a refund specialist?

There are over 70,000 pages of tax code; it’s impossible to be an expert on all of them. ERC is all we do.  It’s like the difference between your family doctor and a neurologist. By concentrating on this one program, our strategic partners understand the intricacies and nuances involved in determining your eligibility and accurately calculating your refunds.